Delivery time within Germany
The delivery time is in the best-case one, in the worst case five working days - starting from the day of receipt of payment* until the arrival of the goods at your place. *When paying via PayPal, this is the case immediately. Payments by bank transfer (prepayment) usually take one to two business days until the money is credited to our account, and we have checked the receipt of the payment.
In most cases, you will receive an email with shipping details the day before or the same day your order ships.
Please fill in your address carefully! The recipient's name must be visible on the mailbox or doorbell at the delivery address; otherwise DHL will not be able to deliver your order. Any return shipping costs due to incorrect or incomplete information will be at your expense! *Especially in the case of free shipping within Germany, we will otherwise incur costs of over €18 for redelivery.
Delivery address: It is not useful to send us a delivery address, neighbours or similar delivery requests. We should not have this information and are not allowed to share it. However, DHL offers options for this.
DHL Packstations: DHL also delivers to Packstations. The Packstation name and number should be entered in the Street field of the delivery address, and your postal number (DHL customer number) in the Additional Address field.
Shipping Costs: Shipping costs are automatically calculated based on weight and delivery address. This means that you can only see the actual shipping costs when you have a product in your shopping cart. There you can calculate the shipping costs before you continue with your order. Within Germany, we offer free shipping for orders over 70,- Euro*.
Packaging: We always pack without advertising so that it is not directly recognizable who the package comes from. Of course, we are listed as the sender on the package label.
Invoice: The invoice will be written after the payment has been received, during the preparation of the shipment. It can be found in the attachment of the shipment confirmation email as a PDF (please do not forget to check your spam folder). There is no printed invoice included in the package. Retailers will receive the invoice in a separate email.
It is not possible to use expedited, priority or express shipping! DHL collects the packages in containers from us at fixed times.
We do not offer gift wrapping service!
Shipment Tracking
Once we have notified DHL of your order, you will receive an email with the tracking ID. Since packages are usually picked up in the late afternoon of the next business day, you will not be able to track your package until then. Please also always remember to check your email spam/junk folder. Please check online the following two business days after our shipment notification to see where your package is located.
We have no control over the timeliness and accuracy of the parcel lifecycle data.
Delivery Times to Neighbouring Countries
Deliveries to Austria take two to three working days longer than within Germany during normal times (February to mid-November), i.e. two working days in the best case and six working days in the worst case. The same applies to other EU countries, with possibly slightly longer transit times.
Delivery to Switzerland and the United Kingdom
Customers from Switzerland can contact jugglux.ch or use service providers like meineinkauf.ch.
We do not currently have a solution for shipping to the United Kingdom. We can only advise you to ship privately, or better still, give the goods to someone who is travelling there.
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